With an average of 25,000 collisions occurring in the London area each year, it’s important to have a plan in place in the unfortunate event you get into a fender bender. Most of us do our best to operate our vehicles safely, but flat tires, stalled cars, and accidents happen.
One of the things you should consider when planning is picking out a reliable towing company. If you’ve recently searched for a “towing company near me,” you’ve likely encountered pages of results. How do you know which is the best one out of all the options?
This guide will go over how to find the best towing company in London. The last thing you want is to be stranded on the side of the road, scrolling through your phone as you try to find roadside assistance.
1. Comprehensive Services
One of the first things you should evaluate when looking at a towing assistance company is if they provide all the services you’ll need. Some towing service companies only have the capabilities to tow a certain type of vehicle. Don’t assume that just because they’re a towing company that they can provide you assistance.
Some towing companies specialise in providing roadside assistance and vehicle removal services. Other companies offer services for commercial drivers, like heavy transportation and recovery.
You also want to ensure that the towing company can tow your vehicle to the closest vehicle repair shop or the one of your choosing. Review their service list beforehand so you have a good idea of what they can provide you.
Some towing service companies provide roadside assistance as well. These services can include:
- Petrol delivery
- Jump starts
- Lockout services
2. Wide-Range of Service Areas
Imagine if your car broke down in London, but the only towing company phone number you have saved is for one that doesn’t service that area? Knowing the service areas a towing company works in is vital. Most companies will clearly list on their website where they can provide service.
If they don’t have it listed on their website, feel free to give them a call or send an email. They’ll be able to provide you with their service range.
3. Stellar Customer Reviews
Reviews on third-party websites are a great way to see how effective and reliable a towing company is. Customer reviews are one of the first places a person looks when they’re researching a company. If they don’t have good customer reviews, that could potentially be a red flag.
However, don’t follow customer reviews blindly. Read through them to get a solid idea of why the customer gave the company that particular score.
If it’s a five-star review, you’ll want to know how the company went above and beyond to help the customer. One-star reviews might have been given by someone with an ulterior motive or a fake review. Take the time to read each review to make your own decision.
4. Affordable Pricing
More often than not, a towing service company gets a phone call from a customer because they’re in a bind. Most people don’t have time to research or shop around before picking up the phone. Unfortunately, some towing companies use that to their advantage.
The towing company should provide you with upfront and clear pricing options. They should give you a ballpark quote on how much it would cost to tow your vehicle to the repair shop or your home.
Depending upon where your vehicle is, it can get pricy to tow it. Call around to multiple businesses to run pricing comparisons. You can compare what services they provide and how much it costs overall.
Additionally, you should ask them what their mileage rate is. This will help you determine how far they’re willing to tow.
5. 24/7 Emergency Support
Most towing jobs need to be done as soon as possible, with the exception of storage, hauling, or transportation jobs. Look for towing companies that offer 24/7 roadside assistance support. On the off-chance you get stranded at one in the morning, you want a reliable company that’s willing to help you at any time of day.
If the towing company doesn’t provide that service, it defeats the point of choosing them as your go-to company. Ask them about their response rate for emergency situations.
What to Do if Your Vehicle Breaks Down
If you get a flat tire or are in a vehicle collision, there are a few things you need to do. First, ensure that you and your car are out of harm’s way. Pull over to the side of the road, if you can.
Then, turn on your emergency or hazard lights so other drivers know something is wrong. Your hazard lights will also make you visible to other drivers, especially in the dark.
If you’re located on a busy road or motorway, stay inside of your car. If it’s not safe for you to stay in your vehicle, ensure you exit the vehicle through the passenger door.
After you make sure you and your car are safe and out of the way, you’ll want to call for aid. For situations where you got a flat tire, you can call a reliable towing company first. If you or someone else is in need of medical attention, call for help.
You can also use the time you’re waiting for help to assess the situation. For those who were in a car collision, get witness information. You’ll also want to take pictures and videos of the accident scene.
You should also get the contact and insurance information of all the drivers involved if you were in a vehicle accident. That’ll make the process much easier when you speak to your insurance company.
Stop Searching for a “Towing Company Near Me”
Don’t keep searching for a “towing company near me.” Creed Recovery provides reliable roadside assistance in London. Trust in our qualified team to help you out in your time of need.
Contact us today to learn more about our affordable pricing options.